All UK delivery charges second-class are included in our DVD price.
(For our purposes the UK includes England, Northern Ireland, Scotland, Wales and all BFPO addresses.)
For abroad we will shortly be finalising a delivery charge policy.
Order Processing and Dispatch
Most orders are dispatched within a week subject to stock availability via Royal Mail or our courier.
If your order is urgent, please state this in the comments before you checkout and we will do all we can to meet your requirements. Please call on 01522 754901 if you require any further assistance.
Pre-orders for products not currently in stock or not yet released will ship as soon as stock is available.
During times of peak seasonal demand there may be a slight delay in the dispatch of your order, so please allow extra time for delivery at these times.
If you would like to order a product before it has launched/released or before it is in stock, you can place a Pre-Order with us.
To place a Pre-Order, click the "add to basket" button to add the product to your shopping cart. When you get to the Checkout we will take your payment and delivery details, we will charge your payment card immediately. Your goods will be despatched as soon as they are available.
Choosing your Delivery Address
Once you’ve decided on your purchases, you will be given the option to change your delivery address to a different one from that of your billing address. Please take into account that some orders, once packed and ready to ship, will not fit through your letterbox and if you are not in when the delivery is made, your order will be taken to the local depot/sorting office for collection or re-delivery.
Things to consider when choosing your delivery address:
If you are not in when the postman calls and the parcel will not fit through the letterbox or requires a signature they will leave a card and take your order to the local sorting office (the address for this will be on the card). From there you can collect it or call them to ask for it to be re-delivered to the same address. For a small fee they will deliver it to your local Post Office for you to collect from there if that is more convenient for you.
If for some reason the delivery driver cannot deliver your order they will leave a card and take your order to your depot (the address for this will be on the card). From there you can collect it or call them to ask for it to be re-delivered to the same address.
Delivery and ChargesAirmail Overseas
Last order dates for Christmas: 19th December.
We deliver to our international customers via Royal Mail Air Mail depending on the weight or value of your order. In some cases (e.g. larger orders) we will use an international courier, which may incur additional charges. We will choose the most appropriate option and inform you prior to despatch – this will not be apparent at the checkout stage.Air Mail (for orders under 2kg in weight) (these are Royal Mail delivery guidelines and cannot be guaranteed) p>
Import Tax: Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately, we cannot advise you what these charges will be and Blow by Blow Productions is not responsible for them.
If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Blow by Blow Productions or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to Blow by Blow Productions.
We continue to send International orders, in time for Christmas, until mid December.
Please note: Our international courier cannot deliver to PO Box addresses.Delivering to BFPO addresses
We accept orders to all BFPO addresses which are charged at £4.50 per order. There are some restrictions regarding which products can be sent but we will contact you if your order is affected by this. For delivery times please refer to BFPO website.BFPO Addresses Based Outside of the EU
To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You will need to contact us within 3 months of the time of the supply of goods.BFPO Addresses Based Inside of the EU
In accordance with HMRC guidelines, VAT refunds for orders dispatched to a BFPO address which is within the EU requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. Blow by Blow Productions will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.
For goods which are dispatched to BFPO customers in Cyprus or Germany Blow by Blow Productions requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
Blow by Blow Productions requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014.
Returns and Refunds
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
You can return any product within 30 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us by telephone on 01522 754901 or email email@example.com to inform us of your wish to return the goods and advise you as to the next steps.
Please include a separate letter with your return detailing all the relevant information – including the return reason.
If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or issue a credit note rather than credit your payment card.
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone (on 01522 754901 or email firstname.lastname@example.org to inform us within 30 days of receipt and we will arrange a refund or replacement.
We will advise you how to send the item back to us; usually this means securing the item in its original packaging and sending it to us via Royal Mail. Once your item has been received we will arrange to reimburse your postage costs.
For help with items later than 30 days after purchase please contact us by telephone (on 01522 754901) or email email@example.com for more information.
Please note that we are unable to accept returns in person at our offices.
Returns Address for unwanted goodsBlow by Blow Productions Returns 9 The Green Nettleham Lincoln LN2 2NR United Kingdom
Christmas Returns Policy
If you purchase something from our site for Christmas and the recipient wishes to return it, then you can send the product back to us for a refund as long as the product is unopened and in perfect condition. You must advise our customer service team before the 15th Jan and we must receive it back before the end of the month. Recipients can send their gifts back directly and we can offer them a credit note matching the value of the initial purchase.
This applies to any order purchased between the 15th of October and the 25th of December, which falls outside the normal 30-day guarantee.
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.
If you feel you have a complaint you wish to make please e-mail us or call 01522 754901
We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.